Refund policy

At savat.shop, customer satisfaction is our priority. If you are not satisfied with your order, our Refund Policy outlines your rights and our procedures.

Refund Eligibility

You may request a refund if:

  • The item arrives damaged or defective.

  • The product you received is different from what you ordered.

  • The item does not arrive within the maximum delivery timeframe.

Non-Refundable Situations

Refunds cannot be issued if:

  • The customer entered the wrong address.

  • The product has signs of misuse or damage caused after delivery.

  • The customer simply changed their mind after the item has been shipped.

Time Limits

Refund requests must be submitted within 7 days after the product is delivered.

Process

  1. Contact our support: support@savat.shop

  2. Provide:

    • Order number

    • Clear photos/videos of the issue

  3. Our team will analyze and approve your request if eligible.

  4. Refunds are issued to the original payment method.

Late or Missing Refunds

Refunds may take 5–10 business days depending on the payment provider.